Refund policy

At owalatkshop.com, we want you to feel confident about your purchase. This policy explains how to request a return, exchange, or refund for plush toys, trading cards and card accessories, figures and collectibles, building sets, physical video games, homeware, bags, and other items sold in our store.

1. Return Window

You may request a return within 30 calendar days after receiving your order.

To begin a return, email ggcv6243@outlook.com with your order number and the item you wish to return. Please include the reason for your request so we can provide the appropriate instructions.

2. Return Conditions

For returns due to a change of mind, an incorrect size or model selection, or personal preference, items must be unused, undamaged, and complete with their original accessories, tags, and packaging where applicable.

The following conditions apply to our product categories:

Plush toys and plush key chains: Must be unused, unwashed, and complete with original tags and supplied components.
Trading cards and card accessories: Cards and accessories must be unused and complete. For change-of-mind returns of factory-sealed packs, boxes, tins, and other sealed products, the original seals must remain intact.
Figures, pins, jewelry, and other collectibles: Must be unused and unmodified, with original accessories and packaging where applicable.
Building sets and physical video games: Must be unused and complete with all supplied parts, inserts, and accessories. Factory-sealed products must remain sealed for change-of-mind returns. Check the edition, language, and game platform or region compatibility before ordering.
Homeware, drinkware, stationery, and stickers: Must be unused. Drinkware must not have been used for beverages; stationery must not have been written in or on; stickers must be unapplied with backing intact. Include all supplied components.
Bags, textiles, and clothing, where offered: Must be unused, unworn, unwashed, and complete with original tags and supplied components.

Items showing use, washing, alteration, or customer-caused damage are not eligible for a change-of-mind return.

These conditions do not remove your rights if a product arrives damaged, defective, incorrect, or materially different from its description.

3. How to Return an Item

Contact ggcv6243@outlook.com within the return window.
We will review your request and provide return instructions and the correct return address.
Send the item within 14 calendar days after receiving return authorization.
Keep your shipping receipt and tracking number until your return is resolved.

Please contact us before sending a return so we can identify your package and provide the correct destination. Our business mailing address is not automatically the return address.

4. Return Shipping Costs

Change of mind or customer selection error: You are responsible for return shipping. Any original expedited shipping charge is nonrefundable once that service has been provided.
Damaged, defective, or incorrect items: We cover the necessary return shipping and provide an appropriate replacement or refund at no additional cost to you.

We do not charge a restocking fee for eligible returns. For items originally shipped free, we do not deduct an outbound shipping fee from an eligible refund.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If there is a problem, contact ggcv6243@outlook.com as soon as reasonably possible.

Include your order number, a description of the issue, and photos if available. Photos and original packaging can help us investigate, but we will work with you if they are unavailable.

Please stop using any item that appears damaged or unsafe. We will review the issue and arrange an appropriate replacement or refund. Problems that become apparent only after reasonable use will also be reviewed.

6. Exchanges

If you would like a different color, size, design, edition, or compatible item, contact us before returning your item.

Exchanges depend on availability. If the requested replacement is unavailable, we can process an eligible return for a refund so you can place a new order.

7. Refunds

Once we receive and inspect your return, we will email you the outcome.

Approved refunds are issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to display the credit.

If a return is not eligible for a refund, we will explain the reason and discuss the next steps with you.

8. Order Cancellations

Once an order has shipped, it generally cannot be canceled. You may request a return under this policy after delivery.